Customer Support Executive Spanish bvi
At Exness, we are not just a leading trading broker?we?ve reimagined what it takes to be a leader. With 40M+ trades a day and 2,000+ people across 13 countries, we combine scale, care, and real tech to make trading better for 1M+ clients worldwide.
Recognised globally as a Best Place to Work, we?re a people-first company where long-term wins always matter more. As part of our team, you will shape the future of fintech with real technology, care, and purpose.
Why this role matters
You will need to take on a business critical position that includes providing support and issue resolution by ensuring excellent service is provided across all types of communications to our existing clients. You will support our clients through live-chats and email as well as phone calls.
What you'll actually do
Process client requests and resolve issues via live chat, phone call, and email through the CRM system while paying attention to accuracy and detail.
Escalate the issue to the appropriate specialist when needed via Salesforce or Jira.
Update clients on their request statuses accordingly.
Verify documents submitted by clients on an hourly basis.
Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy.
Understand the company's business functions and roles by attending company seminars and meeting the required assessment target.
Achieve quarterly KPI targets set by the customer support manager.
Perform other ad hoc tasks assigned by the customer support manager.
Who we?re looking for
Bachelors Degree
Minimum of 3 year of experience in a customer service-related role
Native Spanish
Advanced English
Advanced Portuguese
Strong client-facing and communication skills
Troubleshooting and multitasking capabilities
Customer service orientation
Self-motivated and highly reliable personality
Availability to work on rotative shifts, including weekends
What we offer along the way:
Competitive salary and annual performance bonus
Full relocation support for you and your family ? flights, housing, visas, and legal assistance included
Top-tier health insurance with full family coverage ? medical, dental, vision, mental health ? plus life insurance for peace of mind
Unlimited learning opportunities: external courses, English lessons, career and leadership development
Education allowance covering school and kindergarten fees
21 working days of annual leave, plus public holidays and fully paid sick, maternity, and paternity leave
Employee appreciation program: branded gifts, birthday day-offs, celebration budgets for weddings, newborns, and milestones
- Get to know Team? trips ? meet colleagues across our global hubs, along with company-wide offsites that raise the bar
Employee share scheme ? grow with us
Monthly wellness allowance for your sport or fitness of choice
Your journey after applying:
First interview (up to 40 minutes)
English Quiz
Capability test (30 minutes)
Final interview with your future team (45 minutes)
We share the real Exness experience - our people, ideas, moments, and everything in between.