Senior Service Delivery

1 Vacantes
Publicado el 05 de agosto en

Asesor de Ventas en Montevideo, Montevideo

  • Salario: A convenir
  • Categoría: Comercial / Ventas / Atención al Cliente
  • Subcategoría Asesor de Ventas
  • Localidad: Montevideo
  • Activo desde: 05/08/2022
  • Jornada: Tiempo completo
  • Tipo de Contrato: Contrato por Necesidades del Mercado
  • Cantidad de Vacantes: 1
  • Años de Experiencia: 1
  • Disponibilidad de viajar: No
  • Disponibilidad de cambio de residencia: No

Req ID : 56338

Job Family : Production and Project Management

Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Today, Sabre is creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs or our airline, hotel and travel agency customers. Join our journey!

Job Description

The OCPE is a consultant and an engineer of technical solutions focused on OTA shop-to-book performance. OCPEs are responsible for BFM performance maintenance and optimization to maintain a high level of effectiveness and conversion for the agency, and efficiency and productivity for Sabre.

The OCPE pre-engages during negotiations as an internal support to Sales to help identify optimal solutions for Shopping. After the Sabre Shopping Solutions have been implemented, the OCPE assumes responsibility of the OTA Shopping Operations Performance.

To ensure the highest possible performance of BFM Shopping, the OCPE leverages an extensive network of technical experts, report and tools. OCPEs oversees the correct management of Service Incidents, JIRAs, and P0/ P1 incidents to drive maximum conversation of the shopped itineraries

Role Performance Metrics

Deliver financial & operational performance
- Bookings Actuals vs. Target
- Opportunities identified, efforts, measurable results.
- Differentiate with Products and Solutions

Products/ Solutions/Features tuned and its impact on :
- Sum of Bookings generated
- Rate of MIDT share shift
- Sum/ rate of Sabre Cost Savings
- Sum of reduction in polling
- Sum of reduction in Response Time
- Average Itinerary count per response
- Rate of Sell Failures (Bookability)

Completed contributions and measured results contributing to mature Sabre OTA Shopping
- Tools developed
- Internal alignment, processes and collaboration

Main responsabilities includes :
- Execute actions and oversees BFM tuning to maximize BFM Shopping results measured in :
- Represents the agency needs and expectations in from of internal technical and support teams
- Customer Operational Performance Landscape Assessment
- IT Performance Assessment
- Develops reporting tools and methodology to help prioritize and align Sabre team?s efforts
- Product/Solution Feedback

Job Requirements

The role requires competencies that encompass individual performance as well as cross-functional leadership. The ideal candidate would possess skills in the following core competencies :
- Exceptional communications skills and the ability to lead and get work done through others and handle multiple projects
- Good organizational skills and can easily go from high-level concept into tactical actions.
- Inherent curiosity, and a passionate for solving challenges while utilizing a data driven approach.
- Has domain expertise in Agency Shopping API?s (minimum 5 years)
- Strong strategic, analytical, and critical thinking skills
- Resourceful, action-oriented individual who possesses a sense of urgency and knows how to overcome obstacles to get things done in a timely fashion
- SQL Language (basic)
- Knowledge of Sabre API?s and Products
- Sabre GDS System (Advance)

- Work in modern Zonamerica campus alongside all the amenities it has to offer!
- Annual Performance bonus plans
- Development opportunities in country or globally
- We offer private health insurance for employees and eligible children
- Extra Paid Time Off (5 extra days each year)
- 3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers)
- Daily meal allowance
- Life Insurance
- Corporate Social Responsibility opportunities
- Recognition and acknowledgement programs
- Fun employee engagement and development events

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses. Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.

This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.

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