Customer Success Manager Inglés a nivel avanzado o nativo excluyente.

UruCall Services SAS



Customer Success Representative

About Us

UruCall Services works in the growing short-term rentals' Industry. Supporting an award-winning product empowers independent rental managers to start and grow thriving businesses across our partner platforms including Airbnb, Booking.com, VRBO, Google and more, and succeed in the rapidly scaling $120B short-term rental industry.

We are an international organization -- our team members and our customers are located all around the world. We proudly support entrepreneurs growing their own businesses.

Position Summary

We are looking for an experienced Customer Success professional to join our growing team. Empathy, understanding, industry knowledge, and urgency are all ways in which we serve our customers. Our Customer Success team helps to create loyal, satisfied Property Manager by actively partnering with them to build their businesses smarter and stronger through revenue management and systems integration.

This position will join a growing team of Customer Success Managers and reports to our Head of Customer Success.

What You'll Do

- Evaluate newly activated Managers? account during the onboarding stage

- Facilitate Orientation with newly activated managers

- Optimize the account through channel expansion and listing optimization to help increase revenue per property

- Measure the property performance through health score monitoring

- Respond to managers post-activation concerns

- Work with internal teams to resolve any tech related concerns

Experience & Skills

- Advanced or Native English language skills are required.

- 2-3 years prior experience in a customer facing role (support, success, sales)

- Bachelor?s degree or equivalent work experience in STR, Hospitality, or Customer Success

- Property Management or Hospitality background preferred

- Proficient in Microsoft Office suite

- Salesforce/CRM experience preferred

- Strong attention to detail and time management

- Strong oral and written communication skills

- Strong customer service and conflict resolution skills

- Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes

Skills & Character Traits

- Excellent interpersonal and communication skills to support collaborating with a remote team

- Self-motivated, results oriented, and highly organized

- Calm under pressure and a dynamic thinker who loves solving complex problems

- Someone who thrives in a fast-paced environment, is flexible and is enthusiastic

We value diversity of thought, worldview, and experience, and commit to making hiring decisions based upon the character traits and capabilities that correlate to being successful in this job. We are an equal opportunity employer.