Customer Support Executive Native Portuguese Speakers

Your role:
You will need to take on a business critical position that includes providing support and issue resolution by ensuring excellent service is provided across all types of communications to our existing clients. You will support our clients through live-chats and email as well as phone calls.

You will:
- Process client requests and resolve issues via live chat, phone call, and email through the CRM system while paying attention to accuracy and detail.
- Escalate the issue to the appropriate specialist when needed via Salesforce or Jira.
- Update clients on their request statuses accordingly.
- Verify documents submitted by clients on an hourly basis.
- Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy.
- Understand the company's business functions and roles by attending company seminars and meeting the required assessment target.
- Achieve quarterly KPI targets set by the customer support manager.
- Perform other ad hoc tasks assigned by the customer support manager.

What makes you a great fit:
- Minimum of 1 year of experience in a customer service-related role
- Native Portuguese
- Advanced English
- Strong client-facing and communication skills
- Troubleshooting and multitasking capabilities
- Customer service orientation
- Self-motivated and highly reliable personality
- Availability to work on rotative shifts, including weekends

What we offer along the way:
- Competitive and attractive compensation
- Extensive learning opportunities, such as professional training and certifications, soft skills development, free English courses.
- Health and life insurance for employees, spouses, and children, including vaccinations, tests, mental health care, and coverage for vision and dental care
- Generous time off, including 21 days of annual leave and paid sick leave
- Education allowance for your children?s school and kindergarten fees
- Allowance for sports club memberships or other physical exercise activities
- Meal and transportation allowance
- A parking space near the office

Your journey after applying:
- First interview (up to 40 minutes)
- English Quiz
- Capability test (30 minutes)
- Final interview with your future team (45 minutes)