Junior Service Desk Analyst

Primary objectives:

The Junior ServiceDesk Analyst will be responsible for providing 24/7/365 L1 support to all internal T+L staff as part of the Global ServiceDesk Team. Tasks will include but not limited to: Phone, Email, Self-service, Chat Incident Management. Additionally, tasks will include managing all interactions through request management, installing software, L1 troubleshooting, remote management, Escalation and Priority Mgmt while providing an exceptional customer experience. The Junior Service Desk Analyst will also be the first line of support to our business partners and will develop omni-channel support and relations on a Global Level. The successful candidate will work part of the larger Global IT Team and have the initiative to work alone.

Key Position Criteria:

- A committed team player that will take control of all tasks assigned to them.
- Bi-lingual ? Fluent Spanish & English
- Impeccable Client Manner
- IT Skills\Experience preferably but not essential
- A hands-on, problem-solving, ?can -do? attitude.
- Excellent customer service skills
- Flexibility to work productively in a fast paced, high growth and changing environment that includes shift work and after-hours rotation.
- Contact Center Experience in a team environment, working to tight deadlines.
- Microsoft Certification and/or training will be highly regarded but not essential
- Availability to work local Public Holidays.
- Strong problem-solving skills.
- Agile & adaptable